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FAQ for ordering from America USA not Hawaii, Alaska, or PO Boxes
FAQ
for ordering from HAWAII, ALASKA, APO, FPO, PO BOX, INTERNATIONAL PO BOX
FAQ for ordering from CANADA
FAQ for ordering from INTERNATIONAL/FOREIGN
non-US, non-PO BOX
FAQ for OUR RETURN POLICY
& CREDIT GUIDELINES
Here
at Freeburning we try our best to get you your shipment as efficiently
as possible. Please refer to the following guidelines before calling us
up about your shipment. You can practice learning your numbers in Japanese
at the same time:
6
THINGS YOU SHOULD KNOW ABOUT HOW WE FULFILL ORDERS
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1
Ichi: (FROM
YOUR PC TO OUR SHIPPING DEPARTMENT)
We pull and ship your order as soon as it is placed and received.
Usually it will be shipped the same day you order it (We ship Monday
through Friday. Saturday and Sunday we pull and box orders and ship
on Monday). In today by 1pm...out today by 4pm. Sometimes we can
make a 6pm drop ship but we have to have alot of stuff to make that
special run.
During
the holidays or slow times, we make that 6pm run. If you have to
have it go out today, please specify. We have a $5 rush handling
fee. Once it leaves our shipping department, it is up to UPS or
US Mail to get it to you under the required time. Generally it takes
1-2 days inside California, 3-4 from Southwest to Midwest, and 4-5
days to the East Coast. We have a link to UPS and US Mail for you
to track your shipment as it leaves here, please refer to the links
page for them.
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2
Ni : (NEED
A TRACKING NUMBER? CALL OR E-MAIL ON THE 2ND DAY)
If you received your order confirmation e-mail from us, you can call
or e-mail us to obtain the tracking number. Hopefully we will have
our UPS set up soon so you will get an email with a tracking number
as soon as it leaves here. As of 11/30/03 we can't do it yet. Make
sure your email, phone, and any contact info is updated and correct
or you will have problems tracking your shipment with us. |
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3
San :
(WHEN CAN I CALL YOU FOR TECH SUPPORT?) We are in 7 days, 9am-7pm
Pacific California Time. Saturdays we are in and working for you,
but not sending shipments out. We are in on Sunday, but are taking
it at a slower pace because we have to hit the week with 100% energy.
If we aren't picking up the line, take the 2 minutes and leave a message.
We'll call you back as soon as we get a minute. |
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4
Shi :
(CARD VERIFICATION) All purchases might need to be verified by phone
and email in order for us to ship your order. Make sure to have all
the correct info including billing address, shipping address, and
phone number. The card holder will have to verify the transaction
on the phone. |
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6
Roku :
When referring to your order, please have your COMPLETE order number
and credit card ready. |
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