FREEBURNING DOMESTIC CUSTOMER INFORMATION HAWAII ALASKA ETC

HAWAII, ALASKA, APO, FPO, PO BOX CUSTOMERS
Shipping | Payment | Ordering | Return Policy

SHIPPING QUESTIONS

WHAT ARE MY SHIPPING OPTIONS?
Hawaii: UPS Next Day, UPS 2nd Day, or US Mail
Alaska: UPS Next Day, UPS 2nd Day, or US Mail
APO: US Mail
FPO: US Mail
PO Box: US Mail
If you are using US mail, the shipping charges will be added to your credit card after you place the order (The Shopping Cart will read $0 for shipping). For domestic US MAIL, we charge you what the post office charges us for priority mail. For international PO Boxes, we charge standard airmail parcel post rate (visit usps.gov for more details). Handling and box cost adds $3-$4.

IF I CHOOSE US MAIL
HOW LONG WILL IT TAKE BEFORE YOU SHIP MY ORDER / HOW LONG DOES SHIPPING TAKE?
Orders take 1-5 business days (M-F) to process before they are shipped, regardless of which shipping option you have chosen. So please add these processing days IN ADDITION to the following shipping options. US Mail takes 3-4 days to all destinations.

IN CASE OF A MISTAKE BY US MAIL, HOW LONG DO I HAVE TO WAIT FOR A RESHIP?
For mis-shipments and delays caused by the US Mail System we must wait 2 months before we resending/refunding a shipment.

I CHOSE US MAIL FOR MY SHIPPING OPTION CAME UP AS $0?
Although the shopping cart shows the price at zero, you will be charged shipping after you place your order. See next question for pricing.

HOW MUCH DOES SHIPPPING COST?
UPS
The shopping cart will tell you how much UPS options cost. Remember you can check out prices in the shopping cart without having to order anything.
US MAIL
Shipping costs depend on the weight of what you order. The weight of your order will be displayed on your order form in the shopping cart. You can also refer to the following chart to calculate an approximate weight of your package:
One record= 0.7 pounds
One video= 0.7 pounds
Three cds= 1.0 pound
Four cassettes= 1.0 pound
Mixers= 12 pounds
Turntables= 24-32 pounds
Then, go to http://postcalc.usps.gov/ and enter in your information. Always round the weight up to the next whole pound to allow for box weight. All orders are sent priority mail. We charge you what the post office charges us for priority mail plus $3-$4 for box costs and handling (we have to deliver the boxes to the post office)

I PLACED MY ORDER YESTERDAY AND CHOSE NEXT DAY AIR
WHY DON'T I HAVE MY PACKAGE YET?
It takes 1-5 days to process an order. This processing time is completely separate from the UPS options. Please add processing time to all shipping options. therefore...
when you will get your package = processing time (1-5 days) + ups shipping time

PAYMENT QUESTIONS

WHAT TYPE OF PAYMENTS DO YOU ACCEPT?
Visa, Mastercard, American Express, Wire Transfers, Money Orders, and US-based Personal Checks. If you pay with a check, we must wait until the check clears (up to 5 days) before we can send your order out.
No CODs.

WHAT HAPPENS IF MY CARD IS DECLINED?
If your card is declined, normally the page will immediately tell you. If for some reason it does not, we will contact you through e-mail or over the phone. Once we have contacted you, we will wait up to one week for you to get back to us before we cancel your order.

HOW DO I USE MY STORE CREDIT?
After you have placed your new order, e-mail n8@earthlink.net and include your new order number and the amount of credit you are using. We will then refund that amount to your credit card or subtract the amount from your total if you are sending us a money order.

HOW DO I USE MY GIFT CERTIFICATE?
After you have placed your new order, e-mail n8@earthlink.net. In the e-mail, include your full name, your order number, and the gift certificate number along with the amount.

HOW DO I PLACE AN ORDER USING THE MONEY ORDER OPTION?
Choose the 'money order' option for payment.
Print out your order and send it along the money order to:
Freeburning Records
7361 1/2 Melrose Ave Suite 203
Los Angeles, CA 90046
Please include your name and order number on the money order.

ORDERING QUESTIONS

WHAT HAPPENS AFTER I PLACE MY ORDER?
1. When you place your order, your credit card is immediately charged
2. If your order went through successfully, and you entered in your correct e-mail address, you will immediately receive an order confirmation e-mail with your order number. PLEASE KEEP YOUR 12 DIGIT ORDER NUMBER HANDY AS IT IS THE FIRST THING WE WILL ASK YOU FOR WHEN YOU INQUIRE ABOUT YOUR ORDER
3. Orders are shipped within 1-5 business days.

WHY IS MY EXACT BILLING ADDRESS NECESSARY?
For security reasons - if we have your exact billing address, we know it is you, the cardholder, who has placed the order. We do address checks on each and every order that comes in and we can not send any order out unless we have the correct billing address. It is also important that you give us your phone number- the SAME ONE that your credit card company has listed for you.

DO YOU HAVE EVERYTHING I'M ORDERING IN STOCK?
In general - yes. When we are sold out of an item, we immediately sell out the item on the page. In some cases of high order volume, an item may sellout before we have time to update the page. We will refund your card for any items not available.

WHAT HAPPENS WHEN THE ITEM I ORDERED BECOMES SOLD OUT?
One of two things happens and you have the choice in our shopping cart as to which option you would like:
1. IF YOU HAVE CHOSEN THE "TRY TO FILL MY ORDER FOR 2 WEEKS" OPTION: If we have reordered the item from our distributor, and it is expected to be back in stock within two weeks, we will hold the rest of the items on your order, and as soon as the sold out item comes back in, your order will be shipped to you that same day. You will not be contacted about a delay so keep in mind that if you choose this option, it may be around 3 weeks before you receive your order.
2. IF YOU HAVE CHOSEN THE "SHIP MY ORDER IMMEDIATELY AND CANCEL ALL OUT OF STOCK ITEMS" OPTION: We will sell out the item, refund you the money, and ship the rest of your items immediately. When an item is sold out, it will say so on your invoice. If it does, this means we have refunded your credit card for the cost of that item. IF YOU SEE THAT ITEM AVAILABLE ON OUR SITE AGAIN, YOU MUST PLACE A NEW ORDER FOR IT. Once we have refunded your card for the sold out item, you no longer have it on order with us.

I ORDERED ITEMS THAT WERE AVAILABLE USING THE MONEY ORDER OPTION, BUT WHEN I RECEIVED MY ORDER SOME OF THE ITEMS WERE SOLD OUT?
We do not hold items for Money Orders. The reason being most people never send us the money. The quicker you send the money order the more likely the products you ordered will be in stock. In most cases all your items will be available. If an item is sold out, we will issue you a credit that you can use anytime. The next time you order, send us an e-mail with your new order number and the amount of credit you would like to use. E-mail n8@earthlink.com

CAN I COMBINE ORDERS TO SAVE ON SHIPPING?
NO - this causes many delays. so please make sure you have ordered everything you want before you complete your order.

RETURN POLICY

All sales are final unless there is a manufacturer's defect or there was damage caused during shipment. You have 14 DAYS upon receipt of your order to file a claim with us regarding defects, damages, or items shipped in error. Damaged or defective items may only be exchanged for a replacement of that same item. We will cover all shipping charges in this case. Please use US mail to ship items back to us. All returns need a 'Return Authorization.' Please call to get a Return Authorization. Returns made without prior authorization will be rejected. In this case, we will not pay for the item to be shipped back to you. Only after we receive the returned item, will we ship the replacement.
VINYL RETURNS
We do not take back vinyl unless it is broken, or severely defective. We reserve the right to deny replacement if we determine that the vinyl is in fact playable. You will then be charged for us to ship it back to you again.
Warped records CANNOT BE RETURNED for any reason.
Many records come with a slight warp due to imperfect presses and distributor storage. This problem is easy to correct. Just place your thumbs on the center of the record and bend the record with your fingers, Do this a couple times whenever you play the record and it should fix itself.
CLOTHING RETURNS
- Unworn clothes that don't fit can be returned within 14 days for a different size only.
If you have gotten authorization and are returning an item to us,
use US Mail and please include:
1. your order number
2. your full name
3. your address
4. your phone number
5. your e-mail address
6. the reason why you are returning the item