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INTERNATIONAL
CUSTOMERS
Shipping
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Payment
| Ordering |
Return
Policy
International shipping is actually quite simple. We ship numerous international packages weekly. Most packages arrive with 2 weeks of ordering. If your orders are over $40, payment by money order or wire transfer is suggested.
SHIPPING
QUESTIONSHOW
WILL MY ORDER BE SHIPPED?
Either by US Mail or UPS.
US MAIL
Orders under $40
except Canada*
UPS
Orders over $40
except Canada*
*Canadian customers please click here to
go the Canadian Info Section
I
CHOSE "INTERNATIONAL SHIPPING" FOR MY SHIPPING OPTIONAND THE
SHIPPING TOTAL CAME UP AS $0?
Although the shopping cart shows the price at zero, you will be
charged shipping after you place your order.
HOW
MUCH DOES SHIPPING COST?
Refer to the following chart to calculate the approximate weight
of your package:
One record= 0.7 pounds
One video= 0.7 pounds
Three cds= 1.0 pound
Four cassettes= 1.0 pound
Mixers= 12 pounds
Turntables= 24-32 pounds
US MAIL
US MAIL will be approximately $7.50 per lb plus 1.50 for the box charge.
However, this is only an estimate. If you want a better estimation go
to www.usps.com and calculate an international package from the United
States to your country.
UPS
Please see our international shipping charts for express rates. If your
country is not listed on the charts, you may use a country's chart that
is close to your country as the rates will most likely be similar. If
you have already placed your order, you can find the weight of your order
at the bottom of the order page.
HOW
LONG BEFORE YOU SHIP MY ORDER OUT?
1-5 business days if you use the money order or wire transfer
options. Repeat customers using the same credit card also take 1-5 business
days. For new customers using credit cards, processing can take 1 to 3
weeks since it can take us that long to verify your credit card billing
information.
HOW
LONG DOES SHIPPING TAKE?
US MAIL
takes 1-3 weeks.
UPS
takes 2-4 days depending on where you are.
HOW
DO I USE THE MONEY ORDER OPTION?
When you place your order using the money order option, no shipping
charges will show up on your total.YOU MUST WAIT UNTIL WE E-MAIL YOU YOUR
SHIPPING CHARGE AND TOTAL BEFORE YOU SEND US MONEY. We will not send any
orders that have not included money for shipping costs.
IN
CASE OF A MISTAKE BY THE MAIL CARRIER. HOW LONG DO I HAVE TO WAIT FOR
A RESHIP?
Airborne Express packages can be tracked and problems can be solved
within days.
For mis-shipments and delays caused by the US Mail System we must wait
2 months before we resending/refunding a shipment.
WILL
I HAVE TO PAY CUSTOMS WHEN I RECEIVE MY ORDER?
Because custom charges differ from country to country, it is your
responsibility to find out what the charges will be.
If your package is returned to us because you refused to pay customs,
we will only refund you for the cost of the items. You will pay the shipping
costs as well as the return shipping costs. You will therefore probably
wind up saving money if you pay the customs charges.
CAN
YOU MARK MY PACKAGE AS A GIFT SO I WON'T HAVE TO PAY CUSTOM CHARGES?
We cannot.
PAYMENT
QUESTIONS
WHAT
TYPE OF PAYMENTS DO YOU ACCEPT?
Visa, Mastercard, American Express, Wire Transfers, Money Orders, and
US-based Personal Checks. If you pay with a check, we must wait until
the check clears (up to 5 days) before we can send your order out.
No CODs.
WHAT
HAPPENS IF MY CARD IS DECLINED?
If your card is declined, normally the page will immediately tell you.
If for some reason it does not, we will contact you through e-mail or
over the phone. Once we have contacted you, we will wait up to one week
for you to get back to us before we cancel your order.
HOW
DO I USE MY STORE CREDIT?
After you have placed your new order, e-mail n8@earthlink.net and include
your new order number and the amount of credit you are using. We will
then refund that amount to your credit card or subtract the amount from
your total if you are sending us a money order.
HOW
DO I USE MY GIFT CERTIFICATE?
After you have placed your new order, e-mail n8@earthlink.net. In the
e-mail, include your full name, your order number, and the gift certificate
number along with the amount.
HOW
DO I PLACE AN ORDER USING THE MONEY ORDER OPTION?
Choose the 'money order' option for payment.
Print out your order and send it along the money order to:
Freeburning Records
7361 1/2 Melrose Ave Suite 203
Los Angeles, CA 90046
Please include your name and order number on the money order.
ORDERING
QUESTIONS WHAT HAPPENS AFTER I PLACE MY ORDER?
1. When you place your order, your credit card is immediately charged
2. If your order went through successfully, and you entered in your correct e-mail address, you will immediately receive an order confirmation e-mail with your order number. PLEASE KEEP YOUR 12 DIGIT ORDER NUMBER HANDY AS IT IS THE FIRST THING WE WILL ASK YOU FOR WHEN YOU INQUIRE ABOUT YOUR ORDER
3. Orders are shipped within 1-5 business days.
WHY
IS MY EXACT BILLING ADDRESS NECESSARY?
For security reasons - if we have your exact billing address, we know
it is you, the cardholder, who has placed the order. We do address checks
on each and every order that comes in and we can not send any order out
unless we have the correct billing address. It is also important that
you give us your phone number- the SAME ONE that your credit card company
has listed for you.
DO
YOU HAVE EVERYTHING I'M ORDERING IN STOCK?
In general - yes. When we are sold out of an item, we immediately sell
out the item on the page. In some cases of high order volume, an item
may sellout before we have time to update the page. We will refund your
card for any items not available.
WHAT
HAPPENS WHEN THE ITEM I ORDERED BECOMES SOLD OUT?
One of two things happens and you have the choice in our shopping cart
as to which option you would like:
1. IF YOU HAVE CHOSEN THE "TRY TO FILL MY ORDER
FOR 2 WEEKS" OPTION: If we have reordered the item from our
distributor, and it is expected to be back in stock within two weeks,
we will hold the rest of the items on your order, and as soon as the sold
out item comes back in, your order will be shipped to you that same day.
You will not be contacted about a delay so keep in mind that if you choose
this option, it may be around 3 weeks before you receive your order.
2. IF YOU HAVE CHOSEN THE "SHIP MY ORDER IMMEDIATELY
AND CANCEL ALL OUT OF STOCK ITEMS" OPTION: We will sell out
the item, refund you the money, and ship the rest of your items immediately.
When an item is sold out, it will say so on your invoice. If it does,
this means we have refunded your credit card for the cost of that item.
IF YOU SEE THAT ITEM AVAILABLE ON OUR SITE AGAIN, YOU MUST PLACE A NEW
ORDER FOR IT. Once we have refunded your card for the sold out item, you
no longer have it on order with us.
I
ORDERED ITEMS THAT WERE AVAILABLE USING THE MONEY ORDER OPTION, BUT WHEN
I RECEIVED MY ORDER SOME OF THE ITEMS WERE SOLD OUT?
We do not hold items for Money Orders. The reason being most people never
send us the money. The quicker you send the money order the more likely
the products you ordered will be in stock. In most cases all your items
will be available. If an item is sold out, we will issue you a credit
that you can use anytime. The next time you order, send us an e-mail with
your new order number and the amount of credit you would like to use.
E-mail n8@earthlink.net.
CAN
I COMBINE ORDERS TO SAVE ON SHIPPING?
NO - this causes many delays. so please make sure you have ordered everything
you want before you complete your order.
RETURN
POLICY All sales are final unless there is a manufacturer's defect or there was damage caused during shipment. You have 14 DAYS upon receipt of your order to file a claim with us regarding defects, damages, or items shipped in error. Damaged or defective items may only be exchanged for a replacement of that same item. We will cover all shipping charges in this case. Please use US mail to ship items back to us. All returns need a 'Return Authorization.' Please call to get a Return Authorization. Returns made without prior authorization will be rejected. In this case, we will not pay for the item to be shipped back to you. Only after we receive the returned item, will we ship the replacement.
VINYL RETURNS
We do not take back vinyl unless it is broken, or severely defective. We reserve the right to deny replacement if we determine that the vinyl is in fact playable. You will then be charged for us to ship it back to you again.
Warped records CANNOT BE RETURNED for any reason.
Many records come with a slight warp due to imperfect presses and distributor storage. This problem is easy to correct. Just place your thumbs on the center of the record and bend the record with your fingers, Do this a couple times whenever you play the record and it should fix itself.
CLOTHING RETURNS
- Unworn clothes that don't fit can be returned within 14 days for a different size only.
If you have gotten authorization and are returning an item to us,
use US Mail and please include:
1. your order number
2. your full name
3. your address
4. your phone number
5. your e-mail address
6. the reason why you are returning the item
©2004 FREEBURNING RECORDS